This Privacy Policy explains how GNG Brands LLC d/b/a Nerimat (“Nerimat,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit nerimat.com, place an order, contact us, or otherwise interact with our brand.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Identifiers and contact details: name, shipping address, billing address, email address, order number, IP address, and other online identifiers.
• Order and commercial information: products viewed, cart activity, orders placed, order history, refunds, and customer service history.
• Payment information: payment card or other payment details processed by our payment processors. We do not store full payment card numbers on our own servers.
• Internet or electronic activity information: browser type, device type, operating system, referral URLs, interaction data, approximate geolocation inferred from IP, cookies, and similar technologies.
• Communications: messages, emails, reviews, photos, videos, and other content you send to us.
• Fraud and security information: device signals and information used to identify fraud, abuse, chargeback risk, or security incidents.
• Consumer health-related information you choose to provide or that may be inferred from product selection or support requests: for example, if you contact us about stress, tension, recovery, discomfort, sleep, or similar wellness topics in connection with our products.

2. Sources of Information

We collect information:

• directly from you when you place an order, fill out a form, contact us, enter your shipping details, subscribe to emails, or otherwise communicate with us;
• automatically through cookies, logs, pixels, and similar technologies when you browse our website;
• from service providers and partners that help us operate the website, process payments, detect fraud, fulfill shipments, or deliver communications.

3. How We Use Information

We use personal information for legitimate business and legal purposes, including to:

• operate, maintain, and improve our website and store;
• process payments, fulfill orders, ship products, and provide transactional updates;
• respond to customer support requests and warranty or return claims;
• prevent fraud, abuse, chargebacks, spam, security incidents, and other harmful activity;
• send marketing emails if you subscribed or if otherwise permitted by law;
• analyze website performance, advertising effectiveness, and customer experience;
• comply with legal obligations, enforce our policies, and protect our rights, property, and customers.

4. How We Share Information

We may disclose personal information to the following categories of recipients:

• E-commerce platform providers (such as Shopify) that host and support our storefront;
• payment processors and fraud-prevention providers that help process transactions and reduce risk;
• shipping, logistics, customs, and fulfillment providers that help route, transport, or deliver your order;
• customer service, email, and technology service providers that help us communicate with you and run our operations, including email and SMS marketing providers such as Klaviyo where used;
• analytics and advertising providers to measure traffic, performance, and, where used, deliver or optimize marketing, including technologies such as the Meta Pixel;
• professional advisors, insurers, law enforcement, regulators, or courts when required or appropriate for compliance, protection, or dispute resolution;
• a successor entity if our business is sold, merged, reorganized, or transferred.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, tags, SDKs, consent records, and similar technologies to keep the website functioning, remember your preferences, understand website traffic, detect fraud, and support marketing and analytics.

On our store, these technologies may include Shopify cookies, the Meta Pixel, Klaviyo web tracking tools, and consent-management tools such as Consentmo. These technologies may collect identifiers, browser and device data, IP address, page-view and clickstream data, referral URLs, purchase events, and preference or consent data.

You can control many cookies through your browser settings and, where available, through our consent or privacy controls. Blocking some cookies may affect site functionality, including checkout and account-related features.

6. “Do Not Track” and Cross-Context Tracking Disclosure

Some browsers offer a “Do Not Track” (“DNT”) signal. Because there is not a single industry-standard method of interpreting DNT signals, our website may not respond to browser DNT signals at this time except as otherwise required by law.

Third parties such as analytics, payment, email marketing, consent-management, or advertising providers may collect information over time and across different websites or services, subject to their own privacy policies and the controls they make available.

7. Consumer Health Data Notice

To the extent applicable law treats certain information we collect as consumer health data, we collect and use that information only as reasonably necessary to provide the products or services you requested, respond to your inquiry, process your order, provide customer support, prevent fraud, comply with law, or otherwise with your valid consent where required.

Categories of consumer health data we may collect include wellness-related product interest, support requests discussing comfort or physical or mental wellness, and commercial data that may reasonably indicate the use of a wellness product.

Sources of this information include your direct communications with us, your order history, and your interactions with our website. We may share this information with service providers that assist with website hosting, payments, fraud prevention, customer service, and order fulfillment, but only as needed to provide requested products or services or as otherwise permitted by law.

8. State Privacy Rights

Depending on your U.S. state of residence and the applicability of state law to our business, you may have some or all of the following rights regarding your personal information:

• to know or access the categories or specific pieces of personal information we hold about you;
• to correct inaccurate personal information;
• to request deletion of personal information, subject to legal exceptions;
• to obtain a portable copy of certain data;
• to opt out of certain targeted advertising, profiling, or disclosures that may qualify as a sale or sharing under applicable law;
• to withdraw consent for the collection or sharing of consumer health data where consent is required by law;
• to appeal a rights-request decision where an appeal right is available under applicable law.

To submit a request, email hello@nerimat.com with the subject line Privacy Request. We may need to verify your identity before processing certain requests. You may also designate an authorized agent where permitted by law.

We will not discriminate against you for exercising applicable privacy rights, subject to lawful differences that are reasonably related to the value provided by the data or otherwise permitted by law.

9. Sale / Sharing Statement

Nerimat does not sell personal information for money and does not sell consumer health data.

If our use of advertising or analytics tools, including tools such as the Meta Pixel, is ever considered a “sale,” “sharing,” or “targeted advertising” under a state privacy law that applies to us, you may request to opt out by emailing hello@nerimat.com. We may also provide browser-based cookie or privacy controls, including controls made available through a consent-management platform such as Consentmo.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, recordkeeping, fraud prevention, tax, accounting, dispute resolution, warranty, returns, and legal compliance.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, system, or transmission method is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to investigate and, if required, delete the information.

13. International Transfers

Because we use service providers and suppliers in multiple countries, personal information may be processed outside your state, province, or country of residence, including the United States and other jurisdictions where our service providers operate.

14. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy, security, or content practices of those third parties. Please review their policies before sharing personal information with them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above. Your continued use of the website after the update becomes effective means you acknowledge the revised policy.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at hello@nerimat.com.

Mailing address: GNG Brands LLC, 30 N Gould St ste n, Sheridan, WY 82801, United States.